Made by Cooper (we) where appropriate will send a digital artwork proof which is an on-screen representation of what your product will look like when produced, prior to beginning production.
The digital artwork proof supersedes all prior verbal, written, or other communication of any form.
Due to variations in computer monitors, we cannot guarantee the complete accuracy of colours seen on-screen on our website, or on any digital proof created for the customer. To achieve the best possible on-screen representation of colours, we use the PANTONE® Matching System to produce the digital artwork proof. The on-screen representation of the Pantone colours, in general, are close to the final product. We are not liable or responsible if the customer's computer monitor is faulty or improperly configured, and does not display colours correctly.
Regardless of your design file submitted we reserve the right to alter your artwork to ensure your order is compatible for production. We will send an artwork approval via email, please make sure the artwork is correct for production. Position and angle of the visual is how we will make the item as close as possible. The returned approval confirms the accuracy of the artwork, and assures that your order will be made as requested. Delay in returning the artwork approval will alter the scheduled delivery date.
No order may be modified, cancelled, or returned once the final proof has been approved and production has begun.
Termination of the order by the client will result in a design charge for the work undertaken by Made by Cooper up until the time of termination as outlined in the Terms of Supply clause 12 e.
Please find more information on the professional design service here and key points on the below products.
Embroidered: In the case of Embroidered Patches it is recommended that Pantone colours are provided so that the closest matching thread & twill colour can be chosen for your order. However, it should be noted that it is not always possible to match the thread/twill colour to Pantone colours provided. The colours we select to represent the design are as close as possible to the real thread, however you may also choose your own thread colour from our embroidered colour chart: https://madebycooper.s3.amazonaws.com/uploads/Embroidered-colours.pdf *Monitor colours may differ.
Due to the nature of the thread we cannot guarantee the accuracy of stitching to the millimetre, or the exact thickness of lines on the areas shown. We will endeavour to make it as accurate as possible but please note this process is not 100% accurate to the supplied design due to the embroidery manufacture process. Smaller areas will be most affected in detail.
Drag Stitching will occur mainly where text is used and letters are close together, this is a small line of thread joining the letters, this is not shown on the design but may occur.
Woven Patches: It is recommended that Pantone colours are provided so that the closest matching thread colour can be chosen for your order. However, it should be noted that it is not always possible to match the thread colour to the Pantone colours provided. Woven thread colours can appear lighter when applied compared to the swatch, we try our best to compensate for this by choosing the darker match for a colour.
Glitter: We use a glitter chart that can be requested to choose the colour yourself, or we will choose the closest colour to match your design. The colour shown on the visual is for illustration purposes only. We don’t add glitter to Pantone just set glitter swatches, we can provide you with the chart.
If you add glitter to soft enamel without epoxy coating then the glitter may appear in other colours which is unavoidable unless epoxy is added. So if you'd like epoxy then please ask, but it will be added to the whole of the badge not just the glitter area.
Also note in small areas glitter may not be noticeable, we advise that areas/lines smaller than 0.8mm will be too small to see the glitter.
Hard Enamel: The hard enamel process involves a high level of polishing, meaning lines on products may be thicker and thinner in reality than they appear on a visual. The thickness of lines may be different even in the same production batch due to each badge being different. We cannot show the level of polishing that may occur as this is individual to each design and the polishing operator. Hard enamel plating is always slightly raised above the enamel.
Platings: The colours we use to indicate the platings of badges are for reference only, and will be replaced with the chosen plating in production, meaning they may differ from what can be seen on a computer screen. We do not match the colour of platings. When metallic plating is used, the finish will naturally be metallic and reflective, appearing slightly different in different lights. Plating is all of the metal parts, this will be on the front and back of the item.
Black Nickel plating is the darkest plating we have available for hard enamel, and it is closer to dark grey in colour. As it is a reflective material, in direct light it can appear closer to nickel (silver) in colour. Click here to see a video showing black nickel. The Black nickel plating will vary in darkness depending on the design and batch, we cannot guarantee that each batch is exactly the same.
Glow in the Dark The glow in the dark effect can be used on any enamel colour, but for best results we recommend using lighter colours as these will appear brighter. Glow in the Dark enamel without epoxy coating has a rougher texture and attracts dirt easily, we are not responsible for discolouration for these products after delivery from ourselves.
Glow in the dark will be more noticeable in larger areas, small areas will not appear bright when dark. Adding glow in the dark may alter the appearance of the enamel, we cannot control this and it will be as close as possible.
Cut outs/Holes: A cut out is where a clear hole is made, or that the hole inside a badge is larger than the opening gap around the edge. Cut outs within products are indicated by an 'X' on our visuals, and will be stated in the key. If the 'X' is not on the design or the key, the colour will be as shown in the key, and produced using enamel.
Printed Pin Badges: Fully CMYK printed badges onto stainless steel. Printing the colour white onto the metal background can make it appear more off white/grey compared to when on a visual and back-lit bright computer screen.
Fixing Position: While we take every effort to place the fixings in the correct place, we do not guarantee their position. If the product is usable as intended then we deem these to be correct without fault. Clutch Position: the base of the pin needs 4mm space to fix to the reverse of the badge. The standard clutch circumference is approximately 10mm.
Backing Cards: For backing cards, we do not spot colour match. We print CMYK as close as possible to the artwork supplied. Please note that colours may differ slightly from monitor to print. If you supply your artwork in RGB the final print will differ in colour.
Positioning of the badges on backing cards are as close as possible, we do not guarantee the positioning 100% as these are hand packed and can be different from the supplied visual, we will always try to be as close as possible.
Re-Orders: Due to the fact the badges are made at different times and enamel colours and platings are mixed each time, we cannot guarantee the new batch will be exactly the same as previously made, there might be differences which we have to accept if within the tolerances.
We cannot proceed to production without all designs signed off, this includes any extra items such as backing cards or backstamp designs, delays will extend your delivery time.